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Home / Políticas y Procedimientos

Policies and Procedures

America Car Rental operates based on a system of policies and procedures, clear and duly authorized by regulating agencies, fur the benefit of the corporation and the client. For inquiries or comments, please call +52 (998) 253 61 12 or by e mail to mexicodf@america-carrental.com, so a representative, from client services, can assist you.

WHAT ARE THE POLICIES AND PROCEDURES FOR CAR RENTAL IN CANCUN AIRPORT WITH AMERICA CAR RENTAL?

America Car Rental  operates based on a system of policies and procedures, clear and duly authorized, fur the benefit of the corporation and the customer during car rental in Cancun.

For inquiries or comments, please call +52 (998) 253 61 12 or by e mail to reservas@america-carrental.com, so a representative, from customer services, can assist you.

WHAT ARE THE REQUIREMENTS TO RENT A CAR IN CANCUN?

  • Minimum age required to rent a car with America Car Rental  is 18 years old. No limit above
  • Driver´s license not expired with photo.

(America Car Rental  reserves the right to verify and accept the licenses in relation to the norms set by America Car Rental  and may reject the rent, must show the document free from amendments, modifications and must be legible.)

  • Official ID with photo not expired, INE (Mexicans) or passport with photo not expired from place of residence.
  • Credit Card

For the payment of the rental, America Car Rental  accepts all credit and debit cards (except Dinner Club) and traveler’s checks. America Car Rental  accepts the following credit and debit cards to warranty the rent or payment: American Express, Visa, MasterCard, and Discovery. WE DO NOT ACCEPT CARDS FROM DEPARTMENT STORES OR CASH AS WARRANTY FOR RENT OUR CARS

America Car Rental , reserves the right to decline a reservation, for such the car rental if the hirer does not comply satisfactorily with the requirements to complete the operation.

WHY IT IS IMPORTANT TO HAVE AN ADDITIONAL DRIVER DURING CAR RENTAL IN CANCUN AIRPORT?

In car rental with America Car Rental  the additional driver is the person who besides the driver holder, has the right to drive the car, it is of utmost importance for the lessor to have knowledge of who the person is, this for insurance reasons.

Why do we recommend having this option during the rental of vehicles in Cancun? If your road trip marks long distance journeys, the best option is your companions can to exchange during certain periods to drive the car.

America Car Rental  allows the holder of the lease, to assign an additional driver with charge. Additional drivers must comply with the same requirements as the main driver and will be alleged to the same driving obligations of the rental car as the main driver. If you require a second additional driver, this have an extra charge of 5 USD (taxes included) per day.

WHAT ARE THE POLICY OF DEPOSIT IN GUARANTEE DURING THE CAR RENTAL IN CANCUN WITH AMERICA CAR RENTAL?

During the signed of the contract of car rental with America Car Rental , the Customer has to present a payment method, America Car Rental  for security reasons does not take cash to warranty a rent, in any currency, only credit or debit cards in which a bank authorization will be requested, for the credit or debit card provided, as a backup of the rental contract. The amount will depend on the car’s category.

The deposits as warranty are:

ACRISS / SIPP GUARANTEE
ECMR. ECAR, CCMR, CCAR, ICMR, ICAR 250 USD
SCMD, SCMR, SCAR, SCAH, SCAD, SDAH, FCMR, FCAR 350 USD
PCAR, EFMR, CFAR, IFAR, SFAR, FFAR 400 USD
XJAR, XSAR, MEMR, MEAR, SPMR 450 USD
MVAR, IVMR, IVAR 500 USD
SVMD, SVAD 600 USD
FVAR 650 USD
OVMR, OVAR, PFAR 750 USD
LFAR, PVAR 800 USD

In the Mexico City branch, an additional USD 100 is applied according to the requested group.

There will be no the charge of this amount, it is as such a guarantee valid during the car rental in Cancun Airport. Once the rental time is over, America Car Rental  will unlock the selected amount. It should be mentioned that the unlocking will be based on the terms and conditions provided by your bank.

WHAT ARE THE PROCEDURE TO RETURN THE CAR IN RENTAL WITH AMERICA CAR RENTAL IN ANOTHER CITIES OF MEXICO?

First let’s start with the definition, the term Drop-off corresponds to the action in which the user can leave the car at the of the car rental in Cancun with America Car Rental , we understand that in your stay you want to be as economical as possible and have the best comforts for you and your family, the alternative Drop-off will allow you to make the return of the vehicle for rent in any of our branches, however, there is a charge, which is additional and independent from the total fare of the reservation or leasing contract, it varies depending on the distance between cities. It is important to pay the minimum rent per day to be able to have the option of giving the car back in another city.

  • 3 Days (Chetumal, Mérida y Campeche)
  • 7 Days (Ciudad de México)
  • No minimus ( Playa del Carmen y Tulum)

DROPP OFF
Cancún Aeropuerto to :   or Vice versa
VEHICLE CATEGORY Playa del Carmen Tulum Chetumal Mérida Campeche México
Economy - Standard 20 USD 30 USD 120 USD 120 USD 140 USD 1300 USD
Full Sizes, Jeeps,   Suv´s, Mini Vans 20 USD 30 USD 150 USD 150 USD 170 USD 1800 USD
Full Sizes Vans, Luxury Cars 20 USD 30 USD 180 USD 180 USD 200 USD 1800 USD

HOW ARE THE OVERTIME WORKED IN THE SERVICE OF CAR RENTAL IN CANCUN AIRPORT?

We know that during your trip may arise unforeseen, which you can take to request overtime in your service of car rental with America Car Rental , the return of the car the customer has allowance of 30 minutes, from the hour registered on the leasing contract. After the hour stipulated, for each additional hour, there will be a charge depending on the vehicle rented with a maximum of 3 hours of delay, after the 3 hours of delay the full day will be charged according to the daily rate stipulated on the leasing contract.

VEHICLE CATEGORY EXTRA HOUR
Economy - Standard 10 USD
Full Sizes, Jeeps y SUV´S 15 USD
Mini & Full Sizes Vans, Luxury 15 USD


HOW DOES THE RETURN OF THE VEHICLE AND THE EXTENSION OF CAR RENTAL WITH AMERICA CAR RENTAL WORK?

Now, we will inform you how the process of return will be in your car rental in Cancun Airport, an easy and safe process for you and your family.

The place and date for returning the car will be set and stipulated between both parties involved during the leasing contract.

In case the leaser changes the hour of return from the stipulated in the contract, the client must contact America Car Rental  with 24 hours of anticipation to be able to reprogram, in case of not notifying America Car Rental  will not take responsibility for expenses or the prejudice the leaser could suffer.

We offer the option of extending your leasing contract, it is an obligation of the client to ask for the extension of the leasing contract of car rental in Cancun Airport before the last day on the main contract passes, if after three days there is no communication from the client’s part, America Car Rental , reserves the right to notify authorities, of a missing car breaking the leasing contract, any costs that this could generate will be excluded from America Car Rental  responsibility. America Car Rental  will respect the rates from the initial leasing contract but for the extension of the contract the rate will depend on the daily rate for that period of time this will be notified when the extension is solicited or when the car is given back depending on the case base on the online information.

IT CAN CROSS THE BORDER TO ANOTHER COUNTRY DURING CAR RENTAL IN CANCUN AIRPORT WITH AMERICA CAR RENTAL?

We know that during a trip unexpected changes in planning often happen, we know of your adventurous taste, so we have the facilities to be able to cross the border to another country to know their culture and customs, we are convinced that it can happen, therefore we present the options that America Car Rental  has for you, during the car rental in Cancun:

America Car Rental  offers the authorization to cross the South border of Mexico to the countries of Belize and Guatemala. Only if the next indications are followed:

  • Crossing to Belice

America Car Rental  provides all the necessary documents so you can drive the vehicle in Belize without any charge, the client needs to ask for the document when the leasing contract is made for car rental in Cancun Airport and it will be provided at the same time.

Insurance included in the rental are only valid in Mexico, the client must acquire an insurance that the government of Belize asks for, this insurance must be acquired at the border to be able to drive without any problems.

  • Crossing to Guatemala
  • America Car Rental , authorizes through a letter verified by a notary the exit of the vehicle and this is a requirement the government of Guatemala asks for. This document has a cost of 180 USD since the document is provided to America Car Rental  and needs to be certified it is necessary to make the next arrangements.

    • Monday to Friday rentals before 12:00 pm will be delivered between 24 to 48 horas
    • Rentals on Friday after 12:00 pm, Saturday and Sunday, will be delivered the next Tuesday
    • Festive days and Mexican holidays, the delivery is subject to availability of the notary, which can vary between 24 to 72 hours.
    • If the client needs the letter at the time of taking the car, an additional day of rental will need to be acquired, since the vehicle will be blocked one day before to begin the process.

America Car Rental  has subsidiaries on the north border of Mexico but does not authorize crossing the car through the border.

These documents can only be given in, in authorized America Car Rental  locations (they cannot be sent through email, since the document has to be shown physically) so the client needs to inform the nearest America Car Rental  location to receive it when filling in the leasing contract.

The documents need to be solicited from the Reservations department or Customer Service to settle and pay them.

We not allowed cross boarding to Belize and Guatemala from Merida location.

HOW IS THE REFUND OF THE CAR RENTAL IN CANCUN AIRPORT?

Our commitment to our customers, is always to provide a service that suits their needs, if for some reason or circumstance it is decided to request they decide to make changes of plans, because we understand that some unforeseen events can happen unexpectedly, therefore we provide you the information to perform the procedures properly:

America Car Rental  offers prepaid service online or in our call center, once the reservation is made, the customer can request a cancellation, for which a refund will be applied according to the following terms:

  • Any cancellation has a penalty of 10% of the amount of the reservation, up to 72 hours before your pick up.
  • Cancellation between 72 & 48 hours before the pick up will be penalized with one day of rent and the respective penalty.
  • Cancellation 48 hours before pick up will not be refundable.

America Car Rental  gives the option to modify their reservation up to 48 hours before their pick up, accepting to reschedule it within the next 12 months subsequent to the pick up date without penalty.

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Policies on Insurance

WHAT TYPES OF INSURANCE DOES CAR RENTAL IN CANCUN AIRPORT INCLUDE?

There is a question that is always present at the moment of doing the reservation of a car: is it really necessary to include an insurance during the car rental in Cancun Airport? We are convinced that the safer you travel, the better you enjoy your stay in the city. In America Car Rental  it works as follows:

In case of an accident the driver must inform immediately to America Car Rental  to follow up the case with the insurance Company, which requires that the driver in the case of an accident needs to be authorized in the renting contract and he must provide his valid driver license with photo. Also the driver must stay in the place where the accident happened to fill in the forms for the insurance Company.

PLI (THIRD PARTY DAMAGES)

This coverage is for public liability to the persons or their properties caused by the rented vehicle. This insurance has a coverage for $750, 000 pesos. This coverage is mandatory in Mexico under article 63 Bis of the Ley de Caminos, Puentes y Autotransporte Federal and article 17 of the Ley de Seguros y Fianzas and other state and municipal provisions of Mexico.

CDW (COLLISION DAMAGE WAIVER)

This coverage reduces the title holder's responsibility for payment, in case of partial or total damage of the rented vehicle to a stipulated deductible according to the rented vehicle, which will be applicable when the damage is more than the stipulated deductible for collision. In case the damages are less than the stipulated deductible, then the total value of all damages will be charge.

NOTE:

Your reservation doesn’t include CDW (Collision Damage Waiver). The car rental in Cancun must have this coverage, you will have to acquire this coverage directly in counter. In case of not acquiring it, we reserve the right to decline the service. America Car Rental  don’t accept nor have agreements with third parties as credit cards, web sites, booking engines, insurance companies or banks for the coverage of damage caused to the vehicle. This coverage does not include to other parts of the vehicle (as windows, tyres, rims, etc.), administrative fees or accessories (as GPS, baby seat, personal belongings, etc.)

SLI (CIVIL RESPONSIBILITY COMPLEMENT)

This coverage is an extension and supplement to third party liability insurance with a coverage of up to 3,000,000.00 Mexican pesos in damages to third parties, as well as legal assistance if required. It will protect you from third-party requirements made against you if you were in the situation of an accident or something similar during car rental with America Car Rental .

TP (PARTIAL PROTECTION FOR THEFT)

We definitely can’t predict any bad circumstances in a city in terms of safety and that’s what that coverage is about, about the loss, that is, when the car has been stolen during the car rental in Cancun Airport.

This protection is an optional coverage that partially relieves the lessee of responsibility for the total or partial loss of the vehicle due to theft. If the customer does not accept the TP, in case of total or partial theft of the vehicle, the customer will be responsible for the cost of replacement of the vehicle, up to the maximum amount of liability equivalent to the value of the vehicle. If the customer accepts the TP will only be responsible for the payment of the deductible of the vehicle. (20% of the value of the vehicle).

LDW (LOSS DAMAGE WAIVER 0% DEDUCTIBLE)

(Loss Damage Waiver) It is impeachment for loss or damage to car rental with America Car Rental .

This coverage eliminates all responsibility of payment in case of damages, partial or total theft of the rented vehicle. This coverage is greater than the coverages offered by credit card companies or any other means. This allows the client to better control their budget and not have additional charges. This coverage is invalidated if there any noncompliance of the terms and conditions of the rental contract. This coverage does not include loss or damage to the car keys, license plates of the rented vehicle, fines or towing services when required.

PAI (PERSONAL COVERAGE OF MEDICAL EXPENSES)

With this coverage the customer will be covered in medical expenses in case of accident in the rented vehicle, covering only the passenger capacity of the rented vehicle.

It will be valid for bodily contusions suffered by the driver or any other companion in the vehicle during the car rental in Cancun Airport.

ADDITIONAL INSURANCE (NOT INCLUDED)

TGI (TIRES AND GLASS INSURANCE)

This coverage eliminates all liability for damage to the tires, rims and glass of the rented vehicle. Terms and conditions apply in the clauses signed the day of rent. (Does not apply if the driver is under the influence of alcohol or drugs).

You can request it at the moment of your lease.

SRA (ROADSIDE ASSISTANCE)

This coverage offers road assistance required for the rented vehicle (jump, starts, changing of tires, locksmith in case car keys are locked in the rented vehicle, gasoline). (does not include the cost of the gasoline). Some restrictions may apply.